"Moving from my old phone provider to Velocity was a breeze. This is the phone system I should have had when I first started my business five years ago. My previous IP phone service cost me hundreds of dollars a month more than the Velocity Virtual Office. It has all the bells and whistles I need."
- Patrick Boulay, New Business Minnesota
"The reasons we enjoy the Virtual Office Phone system from Velocity is because they have reasonable pricing and are very accommodating to our needs! But, more importantly the phone system works great. It is comforting not having to worry about the system going down like the other providers we have used and their customer services is the BEST!"
- Doug Gilbertson, Avionte
"The Velocity Virtual Office has worked great. It's a fully functional phone system without the big up-front cost. It's given us every phone feature we were looking for. Velocity's customer service is also excellent."
- Tony Urdahl, FSA, Hildi Incorporated
"The Virtual Office service is everything I expected and more. The call clarity is superb. I love the simultaneous ring feature. The unified messaging is great too. Now I can be 'in the office' at our cabin up north. And, best of all, I love the customer service I received from Alaric, Todd, and the rest of the crew. Velocity rocks!"
- Jerry, Techcited
"Adding the fiber link to our office has allowed us to not only dramatically increase our bandwidth, but also allows us the opportunity to incrementally increase bandwidth as we need, either long term, or for just a short time to facilitate a special project. We also have redundancy in our connections that we did not have before."
- Steve Ludvigson, Cerasis, Inc.
"I was the first Eagan Community Fiber customer. I have never had a more reliable and stable internet connection, and it is faster and less expensive than all other options we have looked at! I did a download of a 320MB file in 3 minutes. All I know is its FAST and the latency is essentially zero. I am also using it to provide all my Data Back-up and Disaster Recovery services."
- Todd Kerin, Machine Tool
"Replacing two DSL lines with Velocity fiber has increased our speed, up and down the pipe. It has simplified management of our technical infrastructure, and the personalized service has strengthened our confidence in uninterrupted uptime."
- Dave Piepkorn, Network FOB, Inc.
"My experience with USFamily.Net has been great. I talk to my friends about this experience. The support rep I spoke with walked me through the screens to fix the problem I had. He took the time. For me it was short and enjoyable. He offered up Velocity Telephone... no pressure. Answered my questions. I called back the other day and signed up. I look forward to continued great service."
Richard B. - Bloomington, MN
"The support rep was fantastic! He was patient and very helpful. He wasn't arrogant and took way too much time to answer my stupid questions. The customer service program at USFamily.Net is the reason I stay with and why I bundled with Velocity Telephone too."
Chris S. - Wayzata, MN
"Dave isn't the only really good Customer Service person at your company! I also spoke with Jeff, who we actually signed us up for both telephone and internet services. Both of these representatives were a "10" on the Customer Service scale! We are so happy to finally find a service that provides both the phone and internet at a reasonable price! Thanks USFamily Net!"
Maggie G. - Prior Lake, MN
"This is why I thoroughly recommend and enjoy your service. It is top notch, there are no surprises, things get taken care of right away or someone will get back to you. I can't tell you the number of times of times I have recommended your service over Comcast and dial-up. Your company has very high integrity. I will be getting my parents switched over to your service soon. Thank you and keep up the fabulous job!"
Brian W. - St. Paul, MN
"Most often when I call, Matt answers my call. He is the absolute best! I don't think I have ever needed to call a second time to resolve a issue. He is the main reason, I stay with USFamily.Net and Velocity Telephone. I love your tech support!"
Jennifer W - Eden Prairie, MN
"In spite of all the competition vying for my business and dollars, I am very loyal to USFamily.Net and Velocity because of the excellent service & support I have received over the years. Keep up the good work & don't lose the "small town" caring attitude. Thank you!"
Lucinda J - Richfield, MN